Returns & Refunds

Returns & Refunds

Ordering printer cartridges can be confusing. Model numbers run long, similar-looking codes fit completely different machines, and it's easy to second-guess whether the cartridge in your cart matches your printer. We get it. That's why we keep returns simple, fair, and straightforward. If something isn't right, we'll help you make it right.

This page explains exactly how our return and refund process works for orders shipped within the United States. If you have any questions along the way, our support team is happy to help at support@gstoner.com, Monday through Friday, 9 AM to 5 PM ET.

Our 30-Day Return Policy

You have 30 days from the date of delivery to request a return. To be eligible for a refund, the item must meet all of the following conditions:

  • The cartridge is unopened, unused, and in its original sealed packaging.
  • Any protective seals, shrink wrap, or factory packaging are fully intact.
  • The item is in the same condition you received it.

These conditions help us keep our products at the quality and reliability our customers expect. Cartridges that have been opened or installed cannot be resold as new, so please double-check your printer model before opening the package.

What Cannot Be Returned

To keep things clear, the following items are not eligible for a standard refund:

  • Opened or installed cartridges — once the seal is broken or the cartridge has been placed in a printer, it can no longer be returned, unless the item is defective (see below).
  • Items returned more than 30 days after delivery.
  • Items not in their original, sealed packaging.
  • Any items marked as final sale or clearance, if applicable at the time of purchase.

If your item is defective or you received the wrong product, none of these restrictions apply — we'll take care of it at no cost to you.

How to Start a Return

Starting a return is quick and easy. Just follow these steps:

  1. Email us at support@gstoner.com with your order number, the item you'd like to return, and the reason for the return.
  2. We'll reply within one business day with return instructions and, where applicable, a shipping label.
  3. Pack the item securely in its original packaging to prevent damage in transit.
  4. Ship the package back to us using the instructions provided.
  5. Once we receive your return, we'll inspect it to confirm it meets our return conditions.
  6. After inspection is approved, we'll process your refund.

Refunds

Once your return has been received and inspected, we'll issue your refund to your original payment method. Refunds are processed within 5 to 10 business days after we receive and inspect the returned item. Depending on your bank or card issuer, it may take a few additional days for the credit to appear on your statement.

For customer-initiated returns (for example, you changed your mind or ordered the wrong cartridge), you'll receive a full refund on the product price. Because we do not charge shipping on orders, there are no shipping fees deducted from your refund. You are responsible for the cost of return postage in these cases.

Exchanges

Ordered the wrong cartridge for your printer? No problem. The fastest way to get the correct item is to:

  1. Email support@gstoner.com with your order number and the correct cartridge or printer model you need.
  2. Return the original unopened item following the steps above.
  3. Place a new order for the correct cartridge, or let us know and we'll guide you to the right match.

If you're unsure which cartridge fits your printer, reach out before ordering — we're glad to help you find the exact match.

Defective or Wrong Item Received

If you receive a defective cartridge or we shipped the wrong item, we'll make it right at no cost to you. Simply email us with your order number and a brief description (photos are helpful but not required). We'll send you a prepaid return shipping label and promptly arrange a replacement or full refund — your choice.

Warranty Coverage

  • Genuine cartridges are covered by the original manufacturer's warranty (HP, Canon, Brother, or Epson).
  • Every cartridge we sell is genuine and covered by its manufacturer's warranty. If a product ever arrives defective, we'll replace it or refund you.

Still Have Questions?

We're here to help. If you're unsure about a return, need help identifying the right cartridge, or have a question about your order, please reach out. You can also review our related policies for more details.