Shipping Within the United States
We are a US-based online retailer of printer cartridges—including toner, ink, and drum units—for HP, Canon, Brother, and Epson printers. At this time we ship to addresses within the United States only, including all 50 states. We are proud to offer FREE standard shipping on every US order, with no minimum purchase required. The price you see at checkout is the price you pay—there are no surprise shipping fees added on.
Order Processing & Same-Day Dispatch
We work hard to get your cartridges on their way as quickly as possible. Orders placed before 2:00 PM ET on a business day are dispatched the same day. Orders placed after 2:00 PM ET, or on a weekend or holiday, are dispatched on the next business day.
Business Days & Holiday Exceptions
Business days are Monday through Friday, excluding US federal holidays. On holidays, our warehouse does not ship, and the same-day cutoff does not apply—orders placed on or around a holiday will dispatch on the next available business day. During periods of unusually high volume, processing may occasionally take slightly longer, and we will keep you informed if that happens.
Delivery Times
Once your order has been dispatched, typical delivery takes 2–5 business days, depending on your destination. The estimates below are guidelines and do not include the order processing time described above.
| Destination | Estimated Delivery After Dispatch |
|---|---|
| Most US addresses | 2–5 business days |
| Remote or rural areas | May take slightly longer |
| Alaska, Hawaii & US territories | Additional transit time may apply |
Delivery windows are estimates provided by our carriers and are not guaranteed. Weather, carrier delays, and seasonal volume can affect transit times.
Order Tracking
As soon as your order ships, we will email you a tracking link so you can follow your package to your door. Your order may be carried by USPS, UPS, or another reliable carrier; the carrier is selected based on your destination and package size.
If Your Tracking Does Not Update
It can take 24–48 hours for tracking information to appear or refresh after a label is created. If your tracking has not updated after a couple of business days, please reach out to our team at support@gstoner.com and we will look into it for you.
Shipping Costs
Standard shipping is always free on US orders, with no minimum. For very large, bulk, or oversized orders—such as high-volume cartridge purchases for an office—we may need to arrange shipping on a case-by-case basis. If that applies to your order, we will contact you before shipping to confirm the details. There are never hidden handling fees.
Incorrect or Incomplete Addresses
Please double-check your shipping address at checkout. It is the customer’s responsibility to provide a complete and accurate delivery address. We are not able to redirect a package once it has shipped. If a package is returned to us as undeliverable due to an incorrect or incomplete address, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipping to a corrected address.
Lost or Damaged in Transit
We package every order carefully, but occasionally a package is lost or damaged while in transit. If your order arrives damaged, or if your tracking shows it as delivered but you have not received it, please contact us at support@gstoner.com as soon as possible. We will make it right—typically with a replacement or a refund. For details on returning a product, please see our Returns Policy, and feel free to contact us with any questions.
International Shipping
At this time, we do not offer international shipping and ship within the United States only. We hope to expand to additional destinations in the future—please check back, as this policy will be updated if and when international shipping becomes available.
Questions About Your Shipment?
Our support team is happy to help. Reach us at support@gstoner.com, Monday–Friday, 9 AM–5 PM ET. Please include your order number so we can assist you as quickly as possible.